Gets you paid. Without the awkward calls.
Aleq chases every overdue invoice in your team's voice — you get the promised date, not the awkward call.
Today, collections is a spreadsheet and a knot in your stomach.
Pull the aging report. Pick who's worth a call. Look up the customer three different ways because the check came in under a name that isn't on the account. Make the awkward call, get a "we'll pay Friday," and write it in a tab no one else can see. Then key the cash against the right invoices by hand — and a prepayment splits across ten months you have to allocate one at a time. Half a day on one batch, and the report's already stale. This is the work Aleq does instead.
Every overdue invoice is a case.
Not a line on an aging report you keep meaning to call. Aleq opens a case the day an invoice goes past due, tracks every touch and every promise, and works it until it's paid or you step in. You see what's been done and what's next — for each one.
Escalate to their AP lead and apply the 1.5%/mo finance charge in your terms. Stark has paid late before — and only moves once it's escalated.
A dunning ladder that climbs on its own.
You set the rungs once — when the friendly nudge goes out, when the tone firms up, when a finance charge is allowed, when it escalates past the AP clerk. Aleq climbs the ladder for every case on schedule, pausing the moment a promise lands or a dispute surfaces. No invoice skips a rung because someone was busy, and none jumps two because someone was annoyed.
When email stalls, Aleq picks up the phone.
For the cases that need a voice, Aleq calls — in your team's tone, on the script you approved. It reaches the right contact, asks for a date, and captures the promise-to-pay live: the amount, the day, who said it. The call is recorded and summarized, and the case moves before you've had your coffee. You step in only where you asked to.
Promise-to-pay logged for Fri Jun 26 · $88,600. Call recorded and transcribed, attached to INV-7840. Ledger flagged expected.
It reaches out in your voice.
Email or a call, written the way your team actually talks — firm or friendly, your call. You set the tone and the limits once; Aleq sends on your standing orders, or holds for your yes on anything you flag. Nothing goes out in a voice you didn't approve.
Friendly first reminder, no finance charge before 45 days, never threaten to pause service. Sent on your standing orders.
When the money lands, it clears the right invoices.
A payment hits the bank under a name that isn't on the account — Aleq matches it anyway, by reference, amount, and history. It applies the cash to the open invoices, splits a lump payment across the months it covers, and parks a prepayment in deferred where it belongs. The case closes, the receivable clears, and the entry posts to the ledger with the bank line attached. No re-keying, no allocation by hand.
It captures the promise.
When a customer says they'll pay Friday, Aleq writes it down — the amount, the date, who said it — and updates the ledger. If they dispute the invoice, it logs that instead and routes it to you. You always know where every dollar stands and why.
It learns who pays late — and what actually works.
Every account is a belief in TAMi, the mind behind Aleq: it watches who pays on the first nudge, who only moves on a call, who needs an escalation, and weights each pattern by how often it held up. An account it has read right seven times runs on its own; a new customer or an unusual amount drops back and asks first. You can see every belief, how sure it is, and switch any of them off.
What finance leaders ask first.
Does it really call my customers?
Yes — for the cases that need a voice. Aleq places the call in your team's tone, on a script you've approved, reaches the right AP contact, asks for a date, and captures the promise-to-pay live. Email-only accounts stay email-only; the phone is a rung on the ladder you switch on. You can keep any customer, amount, or step on draft-only and it holds for your yes.
How much control do I have over the tone and script?
All of it. You set the voice once — how firm, how often, what's off-limits — and Aleq writes and speaks inside it. Finance charges, hard escalations, and any line you flag fire only where your terms allow. Nothing goes out, typed or spoken, in a voice you didn't approve.
When does it hand a case to a human?
The moment it leaves the script. A dispute, a request you didn't pre-authorize, an account over your escalation threshold, or anything unusual pauses the reminders and routes to you with everything that was said. It never argues the merits of a dispute or negotiates terms on your behalf.
Is there a record of what was said?
On the case, every time. Each email, each call recording and transcript, each promise and dispute is timestamped and attached to the invoice — and when the cash lands, the payment ties back to the same case. You can see who said what and when, it exports for your records, and nothing on a customer's account changes without a trail back to the reason.
How does this move DSO?
By working every overdue invoice the day it ages, not just the ones someone got to — and by applying cash the moment it arrives so receivables clear cleanly. Consistent, on-time follow-up across the whole ledger is what brings days-sales-outstanding down; most teams simply can't staff it. Aleq can, so promises get made earlier and kept more often.
Put Aleq on collections.
Set the tone and the limits, and watch Aleq work a real aging report — every reminder in your voice, every call placed, every promise captured, every dollar applied back to the invoice.