Question 1

How does Aleq handle accounts receivable collections?

Accepted Answer

Aleq is an AI accounting platform that runs AR collections end to end. The day an invoice goes past due, it opens a case, climbs a dunning ladder you configure, emails in your team's voice, and places AI phone calls on scripts you approve when email stalls. It captures every promise to pay — amount, date, who said it — then matches the payment when it lands and applies the cash to the right invoice in its native double-entry ledger. Unlike bolt-on tools like HighRadius, collection and cash application post to the same books. It connects read-only, goes live in 48 hours, and offers Manual, Assist, and Auto supervision modes.

Question 2

What is dunning in accounts receivable?

Accepted Answer

Dunning is the escalating sequence of reminders a business sends to collect overdue invoices — a friendly nudge first, firmer notices later, then calls, finance charges, and escalation. Most teams run it inconsistently because it depends on someone finding time. Aleq automates the whole ladder: you set the rungs once — when the tone firms up, when a finance charge is allowed, when a case escalates — and it climbs on schedule for every overdue invoice, pausing the moment a promise to pay or a dispute lands. No invoice skips a rung because someone was busy, and none jumps two because someone was annoyed.

Question 3

What is cash application and why is it hard to automate?

Accepted Answer

Cash application is matching incoming payments to the invoices they pay and posting them to the ledger. It is hard because payments arrive under names that aren't on the account, lump sums cover several invoices, and prepayments must be split across future months — one lockbox batch can take an analyst half a day by hand. Aleq matches each payment by reference, amount, and history, applies it to the open invoices, splits lump payments across the periods they cover, parks prepayments in deferred where they belong, and posts a balanced entry with the bank line attached. The case closes and the receivable clears without re-keying.

Question 4

What is a promise to pay in collections?

Accepted Answer

A promise to pay is a customer's commitment to settle an invoice — a specific amount, on a specific date, from a specific person. It matters because it pauses dunning, feeds your cash forecast, and creates accountability when broken. Aleq captures promises automatically: from email replies, or live on recorded AR calls, logging the amount, the day, and who said it, attaching the transcript to the invoice, and flagging the ledger as expected. It also tracks which customers keep their promises and which have missed them before, and escalates the repeat offenders accordingly.

Question 5

What is the best collections software for B2B companies?

Accepted Answer

It depends on scale. Enterprise AR suites like HighRadius and Billtrust suit large dedicated collections teams; QuickBooks and NetSuite can send templated invoice reminders, but nobody actually works the account. Aleq takes a different shape: an AI accounting platform where every overdue invoice becomes a case — dunning emails in your voice, AI phone calls that capture the promise to pay, disputes routed to a human, and cash applied back to the invoice in the ledger itself. It fits B2B companies that can't staff consistent follow-up. It connects read-only, goes live in 48 hours, and every action is logged and reversible.

Question 6

How do companies automate accounts receivable follow-up?

Accepted Answer

Most start with templated reminder emails from their billing system, which customers learn to ignore, then add a dunning cadence, then hire collectors for the phone work. Aleq automates all three layers: a case per overdue invoice, a dunning ladder that climbs on schedule, and AI voice calls when email stalls. Its learning system, TAMi — The Aleq Mind — tracks what actually works per account: who pays on the first nudge, who only moves on a call, who needs escalation — and earns autonomy pattern by pattern. Proven accounts run alone; new customers or unusual amounts drop back and ask first. You choose Manual, Assist, or Auto supervision.

Question 7

Can AI really make phone calls to collect overdue invoices?

Accepted Answer

Yes. Aleq places AR calls for the cases that need a voice — in your team's tone, on a script you approved. It reaches the right AP contact, asks for a payment date, and captures the promise to pay live: the amount, the day, who said it. Every call is recorded, transcribed, summarized, and attached to the invoice, and the case updates the same day. Accounts you mark email-only stay email-only, and nothing goes out — typed or spoken — in a voice you didn't approve.

Question 8

Will AI calling my customers hurt our relationships?

Accepted Answer

The damage in collections usually comes from inconsistency and surprises — months of silence, then an angry call or an unexpected finance charge. Aleq removes both. You set the tone rules once — friendly first reminder, no finance charge before day 45, never threaten to pause service — and every touch follows them. It asks for a date; it never argues. The moment a customer disputes or a conversation leaves the script, everything pauses and routes to a human with the full history. Customers get polite, predictable follow-up from someone who knows the account, which most understaffed AR teams can't deliver manually.

Question 9

What happens when a customer disputes an invoice during automated collections?

Accepted Answer

Dunning stops immediately. Aleq logs the dispute — what the customer said and about which line — pauses reminders and finance charges on the case, and routes it to your team with the complete history: every email, call recording, transcript, and promise, timestamped on the invoice. It never argues a dispute or keeps pressuring a customer who has raised one. When you resolve it, the case picks up where it left off, and because every ledger entry is logged and reversible, any billing correction posts cleanly.

Question 10

Does collections automation actually reduce DSO?

Accepted Answer

The mechanism is coverage and speed. DSO stays high because only the biggest overdue invoices get worked; the rest sit on the aging report until someone finds time. Aleq works every overdue invoice the day it ages: reminders go out on schedule, calls get placed, promises get captured, and cash is applied the moment it lands so the receivable actually clears. Consistency is what most finance teams can't staff, and it's exactly what software does well. Aleq also learns which approach moves each account, so effort goes where it changes the payment date.

Gets you paid. Without the awkward calls.

Today, collections is a spreadsheet and a knot in your stomach.

Every overdue invoice is a case.

When email stalls, Aleq picks up the phone.

It learns who pays late — and what actually works.

What finance leaders ask first.

Put Aleq on collections.